Terms of Service

1. Who we are

Ariium is a customer service platform built and run by Aeros Marketing Solutions ("Aeros", "we"), Lagos, Nigeria. These terms apply to every business ("you") that signs up for Ariium, and to the people on your team who use it.

2. What Ariium does

Ariium collects your customers' messages from the channels you connect (such as WhatsApp, Instagram, Messenger, email and website chat) into one inbox. Its AI drafts or sends replies using only the knowledge you approve, within the limits you set, and hands conversations to your team when it should.

3. Your responsibilities

You're responsible for the accuracy of the knowledge you give Ariium, for who on your team has access, for having a lawful basis to message your customers, and for following the rules of each channel you connect (for example WhatsApp's Business and Commerce policies). You must not use Ariium as described in the Acceptable Use policy.

4. The AI and your control

The AI can make mistakes. It starts in draft-only mode, where a person approves every reply. You decide which kinds of questions it may answer on its own, and you can pause it at any time. It always tells customers they're talking to an assistant, and it doesn't give medical, legal or financial advice beyond what you've approved.

5. Your data

Your workspace's data, including your customers' messages, belongs to you. We process it only to run the service for you, as described in the Privacy Policy and Data Processing terms. We don't sell it, use it for advertising, or use it to train AI models.

6. Plans and billing

Plans are billed monthly in US dollars against a number of included AI conversations, as shown on the pricing page and at checkout. Card payments in Naira are charged at the day's rate shown before you pay.

7. Availability and changes

We work to keep Ariium available but can't promise it will never be interrupted. We may change features; if a change materially reduces what you've paid for, we'll tell you in advance.

8. Ending your account

You can cancel at any time. After cancellation you can export your data for 30 days; after that your workspace and its data are deleted, unless the law requires us to keep something longer. We may suspend a workspace that breaks these terms or the Acceptable Use policy, with notice where practical.

9. Liability

To the extent the law allows, our total liability is limited to the fees you paid in the 12 months before the claim. Nothing here limits liability that can't be limited by law.

10. Law and contact

These terms are governed by the laws of the Federal Republic of Nigeria. Questions: hello@ariiumbyaeros.com.