Draft: this page is waiting for legal review and may change.
Data deletion instructions
How to have your personal data deleted from Ariium, the customer service platform run by Aeros Marketing Solutions.
What can be deleted
Your messages and attachments, your name and contact details (phone number, email address, or WhatsApp, Messenger or Instagram account ID), and anything recorded about your conversations with a business that uses Ariium.
How to ask
Fill in the form below with the phone number, email address or social media name you used, and the business you were messaging if you know it. You can also email privacy@ariiumbyaeros.com, or ask the business directly. Asking the business works too: it can request deletion from us on your behalf.
What happens next
A person on our team checks which business's records match the details you gave, and may contact you to confirm it's really you, so nobody can delete someone else's data. We aim to confirm we've received your request within 7 days and to complete it within 30 days. We'll tell you if the law requires us or the business to keep anything (for example, records an insurer must keep), and why.
WhatsApp, Messenger and Instagram
Deleting your data in Ariium removes the copies held by Ariium and the business's Ariium workspace. The messages stored in your own WhatsApp, Messenger or Instagram app are controlled by Meta and by you, and are deleted in those apps.