Draft: this page is waiting for legal review and may change.
For Meta app review
WhatsApp & Meta Data Use
What we receive
When a business connects WhatsApp, Messenger or Instagram, we receive the messages and attachments its customers send it, the customer's phone number or account ID and profile name, and delivery and read status that Meta reports back.
How we use it
Only to reply to the customer (by the AI or the business's team), show the business its conversations, and measure response times for that business. We never use it for advertising, sell it, or use it to train AI models.
How it's stored
Encrypted, in storage kept separate for each business, with the providers listed in our Privacy Policy.
How long we keep it
While the business's workspace is active, and for 30 days after it cancels, unless the customer asks for earlier deletion.
Deleting it
Anyone can ask for their data to be deleted on our Data Deletion page, or by asking the business directly.